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Privacy Policy

Purpose: This Privacy Policy outlines the procedures and guidelines for the collection, use, and disclosure of patient information by Elevate Holistics. 

Scope: This policy covers all patient information, including Protected Health Information (PHI), collected and processed by Elevate Holistics. 

Compliance: Elevate Holistics is fully committed to following industry standard security and compliance standards.

Information We Collect

Personal Information: We collect personal information from patients for the purpose of providing telemedicine services, which may include, but is not limited to, names, addresses, contact details, and demographic information. 

Protected Health Information (PHI): PHI includes medical records, treatment information, and any other health-related data. PHI is collected, used, and disclosed only as necessary for the provision of healthcare services and in accordance with industry standard security and compliance. 

Third-Party Services: We may integrate third-party services, such as analytics tools or advertising networks, which may collect information about your online activities over time and across different websites. These third-party services are governed by their own privacy policies.

Other Information: We may collect non-PHI data for operational purposes, such as analytics and improving and/or performing our services. 

Use of Information

Elevate Holistics does not share, sell, or obtain customer information with 3rd parties.

Treatment: Patient information, including PHI, is used for diagnosis and healthcare services. 

Payment: Patient information may be used for billing and payment processing. 

Healthcare Operations: Information supports internal operations, quality improvement, and compliance activities.

Marketing Communications: With explicit consent, we may use your contact information to send you marketing communications about our services, promotions, and updates. You have the option to opt-out of receiving such communications at any time.

Disclosure of Information

Authorized Disclosures: Patient information may be disclosed to authorized entities (e.g., healthcare providers, insurers) without patient consent when required for treatment, payment, or healthcare operations. 

Patient Consent: Any disclosures requiring patient consent will only occur with their explicit authorization.

Sale or Transfer: In the event of a sale, merger, acquisition, or other transfer of our company or assets, customer information, including Personal Information and Health Information, may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your Personal Information and Health Information, as well as any choices you may have regarding your information.

Security Measures

Data Security: We employ stringent security measures to protect patient information, including encryption, access controls, and audit trails. 

Data Retention: We will retain your Personal Information and Health Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Training: Our staff undergo training in privacy and security measures to safeguard patient information. 

Incident Reporting: Procedures are in place for reporting and handling data breaches or security incidents.

Patient Rights

Access to Information: Upon request, we will provide you with a copy of your Personal Information and Health Information in a structured, commonly used, and machine-readable format, or transmit it directly to another controller, where technically feasible.

Amendments: Patients can request corrections to their medical records. 

Right to Withdrawl Consent: If you have provided consent for the processing of your Personal Information and Health Information, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

Accounting of Disclosures: Patients have the right to receive an accounting of disclosures of their PHI. 

Complaints and Contact Information

Complaints: Patients may file complaints regarding privacy violations by contacting Elevate Holistics in-house Compliance Officer, Aspen Jewel, at [email protected] with concerns or requests. 

Contact Information: For any privacy concerns or inquiries, please contact [email protected] via email. 

Changes to the Privacy Policy

Updates: This privacy policy may be updated. Patients will be informed of changes upon request and may access Elevate Holistics’ privacy policy anytime via the website: elevate-holistics.com. Your continued use of our services following the posting of changes to this Privacy Policy will constitute your acceptance of those changes.

Effective Date: The effective date of the current privacy policy is 04/09/2024. 

Consent and Acknowledgment

Patient Consent: By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy, as well as any additional terms and conditions applicable to specific services provided by Elevate Holistics. 

Acknowledgment: Patients acknowledge that they have read and understood the policy. 

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